The Personal touch! What Makes a Great Agency

In this age of rapid advances in technology, we have become accustomed to the convenience of 24/7 impersonal calls to companies and organizations and becoming much more reliant on communicating through email and texts.

Please call us old-fashioned! Our agency believes in the importance of personal interactions whether we are meeting in person, talking directly on the phone, and occasionally, conversing via Zoom. 

The immediacy of our connection means that we build up trust and we can get to the core of what you need and quickly take the appropriate actions.

Which isn’t to say that email and text don’t have their places for us to provide you with the best customer service. You are always welcome to communicate with us in the way that best serves your needs. We want you to benefit from our commitment to open communication to discuss coverage options, get quotes, and purchase insurance. 

Most importantly, our commitment does not stop when you buy coverage. We are there for you when you are involved in an accident and need assistance. 

One couple, former Massachusetts residents now located in North Carolina, continued their insurance with our agency after they moved.* Driving to Florida to visit friends for the Super Bowl, they were caught in the middle of a multiple vehicle accident in South Carolina.

While the husband handled the immediate concerns talking to the South Carolina State Police, the wife called our agency. Michael immediately managed the details of their claim with their insurance company while they were still on scene. He was also able to convey detailed information for them to get what they needed for their safety and comfort so far from home.

This was not a “one off” occurrence for our interactions with our clients. We hear consistently from clients about their own experiences when we have been there when they have needed us most. Our agency is not a disembodied voice asking you to press a number through multiple menus. We are there on the phone with you directly helping you in the moment.

In all situations, everyone has provided a heartfelt and enthusiastic “Thank You”!

This is what we know separates our agency from so many others. We are informed, up to date and very approachable.

This month Michael continues his 49th year as an insurance professional. We celebrate his anniversary with our continuing commitment to our core mission and personal touch.

We look forward to talking and meeting with you soon.

*Information shared with permission. We would never share details of any policy or claim without our clients’ express permission.